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Shipping & Returns

Before buying from us please take note of the following statement: 

"we are NOT mass stockists of cheap imported products we are a specialist producer of industrial style furniture, decor, and shelving, as well as suppliers of pipe line products that we use as well useful industrial style components

We DO NOT just buy and sell whatever we can, just make a quick profit on it 

We take the normal, the average, and sometimes even the sub-standard and make it the very best it can be"

well that's a summary of our work ethic but you have to remember making something the "best it can be" does not just simply happen it takes:

  • a good eye to spot the defects
  • determination to stick to a policy such as this despite the pressures applied by the instant culture we live in
  • Finally patience - if its not right the first time we do it again, until its right

  which brings us to.........

Dispatch Time

 We aim to dispatch as soon as possible however stock levels and supply issues can affect this.

When faced with the decision of delaying dispatch to uphold our quality standards, we will choose quality every time. 

If your purchase is urgent, please contact us before purchase for confirmation of immediate availability and we will do what ever is possible 

Domestic Shipping (UK)

The checkout should not differ from the rules set out below but as a new website there could be glitches from time to time if you notice anything that doesn't look right let us know so we can look into it, if you got charged too much we will reimburse you if undercharged you got a bonus but still let us know so we can solve this so it does not happen again 

  

As standard all orders under £25 have a £4.25 postage cost ,

However we offer Free shipping on orders over £25 goods value

 

 

Our lowest band of postage ie: <£25 is sent Royal Mail signed for or via hermes  which is a fully tracked service

offering peace of mind to both yourselves and ourselves of the location of your goods  if the length of your item exceeds the above carriers acceptance, we will use a Tracked courier  which can be tracked from within a few hours of leaving us.

 the couriers we use offering a similar if not the same service. to each other are Parcel Force DPD or TNT Depending on service offered at time of booking and suitability of courier to size and contents

International shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. The most noticeable being a length limit of 600 mm we can send longer items but we will need to apply a surcharge on these the main listings this will affect are our threaded / plain ended malleable iron pipes

For international deliveries at this time please contact us for rates 

 

 

Returns Policy

If you wish to return an item we keep to a simple no hassle policy for returns please follow the instructions below 

  
You may return most new, un -used items within 30 days of delivery for a refund minus shipping costs, the only exclusion is custom made or non standard sized items . We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, there is a returns portal within your account area or simply  Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.